Home » Technology and Customer Service: Profitable Relationship Building (NetEffect Series) by Paul R. Timm
Technology and Customer Service: Profitable Relationship Building (NetEffect Series) Paul R. Timm

Technology and Customer Service: Profitable Relationship Building (NetEffect Series)

Paul R. Timm

Published May 13th 2004
ISBN : 9780130989901
Paperback
208 pages
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 About the Book 

Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.